Best Corporate IP Network | Best Service Provider IP Infrastructure
Best Broadband IP Service | Best IP Voice/Video Communications Project
Mobility & Wireless Project | Best Data Centre Project

2005 Winner/Finalists: Best IP Voice/Video Communications Project

Winner

Company:Royal Bank of Scotland
Project:Call Centre Virtualisation
Country:UK
  Winning Entry  

The project delivered the transfer of over 100,000 telephone numbers between providers in 25 call-centre sites. A positive and structured approach that actually drives business benefits is how the judges described this winner. Changes effected to their existing rigid system produced an improved return on investment, utilization of resources and a significant increase in customer satisfaction and response time.

Download case study review (PDF 684KB)


Finalists
Company:Belgian Federal Public Service Finance
Project:TelLANoGA
Country:Belgium

Company:Crowne Plaza Bratislava
Project:IPC@Crowne Plaza Bratislava
Country:Slovakia

Company:Erste Bank Hungary
Project:Erste Telco outsourcing project
Country:Hungary

Company:IBM Account - Switzerland
Project:New Headquarter - Vulkanstrasse
Country:Switzerland

Company:ICCREA Holding
Project:IP Connectivity & IPC@ICCREA
Country:Italy

Company:Qatar Telecom
Project:Qtel iBVS
Country:Qatar

Company:Rural
Project:Trevo
Country:Portugal

Company:Telefonica Deutschland
Project:Distributed PGW
Country:Germany

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Cisco Live 2011

If you have any questions please contact:

Adele Carter
IDG Project Manager
Innovation Awards at Cisco Live 2011
IDG Global Solutions
t: +44(0)1784 210340
f: +44(0)1784 225830
e: Adele_Carter@IDG.com